We have a time interval between 05:00 -22:00 o´clock and several addresses which all fit into this interval. When I am optimizing, PTV takes an address as the first address which is accessible at 09:00. The Problem is now, that the tour starts at 05:00 and we are at 5:30 at this first address. Now we have to wait 3.5 hours until 09:00. This is technically correct, because all other addresses can be processed between 05:00 – 20:00, so no address is lost after the calculation. But of course it makes no sense at all for the customer, that the driver has to wait such a long time at one address, when all addresses can be processed without loss and without this waiting time at this first address. Is it possible that I can set a parameter which can reduce even avoid the waiting times at the addresses?
Any help will be apprecited.
I didn’t find the right solution from the Internet.
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